Orders within New Zealand and Australia are couriered and will be delivered to you within 3 working days once despatched.
We use New Zealand Couriers for all of our New Zealand deliveries and a tracking number will be available for all sent items. We use TNT for all our Australian deliveries.
We send orders Monday through to Thursday, and do not to send orders on a Friday or in the weekend. This ensures our chocolate is not left in a potentially hot depot over a weekend.
All orders received by 9am will be sent from our factory in Mount Maunganui on the same day.
We carefully pack our orders to minimise potential heat damage in the post and we instruct our couriers to leave parcels in a cool spot.
International Air is a fast and affordable way to send your parcels overseas with a three to ten day delivery target. International Air packages are not tracked.
For returns, exchanges and cancellations, once an order is placed it cannot be cancelled. However, your satisfaction is important to us so please contact us if you are not satisfied with your order for any reason.
There are no refunds, exchanges or cancellations once the purchase is complete except as required by applicable New Zealand laws.